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Hello everyone out there in alarm land. Today I want to talk about setting up your ADT pulse interactive solution features. Many of my new customers figure this one out on their own, but for those of you who need a little assistance I sure hope this blog will help you.
First of all, I want to just give you a little inside information. I can’t speak for ADT corporate, but I can speak for my local ADT authorized dealer technicians here in Texas. ADT pulse is a feature that is designed for the customer to interact with their alarm system through a computer, iPad, or any other kind of tablet including smartphones. The technicians that install your equipment do not have a lot of information about how ADT is set up. And when I say technician I’m referring to ADT alarm contractors in authorized dealers. Corporate in-house technicians may be a little bit more up on ADT pulse. But from what I can tell you most authorized dealer technicians will refer you to ADT customer service if you need help with ADT pulse.
I happen to be an ADT authorized dealer salesperson and technician and I am familiar with how ADT pulse is set up so here we go.
After your alarm system is installed ADT will automatically generate an email sent to your email account. You may notice there may be anywhere from 6 to 20 emails. Why? Because when you’re installer sent signals to ADT to test your alarm system ADT sends out confirmation emails just to let you know that all the zones are working. As a matter of fact, these emails will continue to be sent to you if your alarm goes activates. It just basically let you know the source of the alarm zone that triggered and that you need to proceed with caution. When you get these emails right after installation and set up you can read them if you want but most people just delete them. Here is the important thing to remember. The one you DO NOT want to delete is an email that has “invitation” in the subject line.
Be on lookout for an email that says “ADT Pulse New User Invitation” … That is the email that you will need to look at to set up your ADT pulse features.
And it is easy as 1-2-3.
When you open that email you will click on the link. The link will take you to the ADT pulse portal. When you get to the ADT pulse portal it will ask you to set up a username and password. This is so you can access your ADT features from your phone, tablet, or a computer.
After you set up a username and password (be sure and follow the guidelines as to what kind of password you can use, they have strict requirements), the ADT portal will prompt you to answer three security questions. This is in case you lose your password they can verify who you are based on the answers you have provided for the security questions. IE: what was the name of your first pet? I.e.: what was the name of the elementary school you attended?
NOTE: If you DO not open and click on your ADT Pulse User invitation Email within 24 hours of your installation, you may have to call ADT customer support and request they resend you the Invitation email.
After you set up a username and login, and also your security questions it will then ask you to log back in (I think). When you log back in you will see all of your zones (doors, windows-if any, motion detector, fire detectors if any).
If you are using a computer it will be pretty straightforward. If you are on an iPad or a tablet or iPhone you will see a red or a green orb circle in the middle of your screen. This will indicate whether your system is armed or not armed. There is also a little blue button in the lower right-hand corner that says arm or it’ll say disarm. Once you press that button (to arm it) it will ask you if you want these system to be in away mode or stay mode. Whenever you activate your ADT pulse features your keypad should respond to your commands. If this doesn’t help then I would call ADT customer service and technical support at 1-800-369-0996. You alarm technician may or may not have information on user set up; simply because we do not get a lot of training on that. Don’t get me wrong, all technicians have the proper training to install ADT pulse in customers homes or businesses to make sure that it works properly as far as technical ends go, but as far as user set up that’s between you and ADT corporate. They will be more than happy to assist you.
Thanks for reading.
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This BLOG is written by Jimmy Maddox, employed by America’s Ultimate Security. The opinions and advise are strictly his and do not necessarily reflect the opinions of the company, AUS Inc., ADT Security or any other company that may have been implied.