FAQ Alarm Systems Blog

Alarms 101 -Frequently Asked Questions

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How Do Alarms Work exactly?

 What are the chances of a break in ?

 Is it worth it to have mobile Phone Aps for security systems ?

Can this ADT Authorized Dealer connect my Locks and Lights to my Alarm?

 Why do I need two sets of pass codes ?

  What about my Windows? Are they worth adding to my alarm system?

 How can they install an alarm system if I don't have an attic?

 Is this alarm complicated or hard to understand?

 How long do I have to turn my alarm off once I enter my house?

 How long do I have to exit my house once I set the alarm?

 Does this alarm package cover my windows or just doors?

 What about at night? Will I be setting off the motion sensor if I move around?

 What about pets? Will a motion detector see them?

 Cell Radios : Are they more reliable than connecting through a phone line?

 If we make a mistake, will I be charged for a false alarm?

 How can I tell if my home is already Pre Wired ?

 What is a"trimmed out" installation? And what does that mean?

 What is a "Change out" installation? And what does that mean?

 What is a "Take over" installation? And what does that mean?

Is there a Contract? And how long is it?

What if I get sick or lose my job? Does ADT show any mercy?

What if I move? Does that mean I have to cancel my service?

How can I tell if an alarm company is legit or not ?

How Do Alarms Work Exactly ?

When you alarm is triggered it will sound off at your home. Then a alarm signal is sent to ADT, within seconds ADT will receive a signal. At that time, a security professional can alert the you and the corresponding authorities - Police, Fire or Emergency Medical Personnel right away. If you enter your master code into the alarm keypad within 15 seconds, the alarm company may receive an abort signal from your security system. In that case an emergency response may not be dispatched.adt-home-protection

  1. Your Alarm Is Triggered.
  2. Alarm Signal Received by ADT Alarm Monitoring Center.
  3. ADT alerts you and proper emergency personnel
  4. Emergency personnel respond to emergency on hand
  5. You have peace of mind and are protected from every day home emergencies

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Is it worth it to have mobile APs for my alarm system ?

The mobile phone applications can quite useful when it comes to your home's security system. While some customers may be turned away with technology advancement, many embrace it.

Gone are the days that customers cancel their alarm service because "they just never use it". After all, an alarm keypad that just lives on your wall doesn't do much but arm or disarm. Many alarm users enjoy being able to arm or disarm their alarm system from almost anywhere. With the right monitoring plan (such as ADT Pulse) you can view event history, arm or disarm your system or just check up on your alarm's status. mobile phone appThis can be done by a smart phone of course or any mobile phone that can be connected to the web. Tablets are also ideal and of course a home computer. Many travelers who stay at hotels can log onto their portal and view interact with their home alarm system.

Most all security systems allow multiple users to have their own private security code to allow them access into a home or business. Here is a great example.

Reviewing your alarm status' history of events can be quite useful. One customer of ours shared a story. He had a housekeeper who accessed their home once a week on 'clean day' and had her own master code for the alarm system so she could show up to clean while the homeowners weren't at home. She kept billing the homeowner for 6 hours. But when the homeowner browsed online to review his security system's activity for that day, it showed that the housekeeper entered the home at 1:36pm and left at 4:32pm. The homeowner was not pleased that he was being billed for 6 hours of work when the housekeeper was actually there for roughly 3 hours. The homeowner was very appreciative of the fact that this could not be easily revealed without his alarm's interactive services.

There are many other uses. Your interactive alarm system can be us a great tool for making sure your kids are home when they are supposed to be. It will even give you text message alerts. Please call us if you have any further questions about this type of service. We offer this with ADT Pulse.

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Why do I need two sets of passcodes ?

You don't have to have two sets of master codes for your keypad, most people just stick with one. But there are instances where you may want or need two different sets of access codes. Maybe even 3 or 4. Many times homeowners want a seperate code for the keypad for a babysitter, housekeeper, care taker, or perhaps a teenager. It will allow you to easier manage who has been arming and disarming your security system and at what times.

Of course I am talking about your alarm system's key pad code which is a 4 digit number that you and authorized family members should know. weak pass codeIt is the code that will disarm your alarm system or cancel an alarm.  With modern keypads, you don't necessarily have to enter your 4 digit pass code to ARM your system (although some older models you do ). You simply Press AWAY, STAY or ARM or DISARM. When you return to your home you can walk right up to your keypad and disarm the system with your 4 digit pass code. Of course if you own a remote for your system you may simply press OFF. A 4 digit code for your alarm system is important because because it is the 'key' to your safety. a 4 digit code will DISarm the system, turn off a loud siren and reset the perimeters.

Now, there is another pass code you will need to learn if you are new to security systems. It's called your PIC (personal identification code). This too can be a 4 digit number , perhaps the same number you use to on your keypad.  This will be used for identifying who you are over the phone with the alarm company. This PIC code can also be a word with up to 10 characters. The purpose for this PIC is used for verification when someone claims to be the administrator of your alarm over the telephone. Even the alarm company's billing department will prompt you for this personal identification code in order to verify who you are. The PIC can be the same 4 digit number you use for your alarm's keypad or you may have a completely different code. Perhaps your PIC could be another set of 4 numbers or a word. ie; "Cowboys22"  "Roger145".

If an alarm representative prompts you for this personal identification code over the phone, do not give your 4 digit pin number you use for the keypad unless by chance you are also using it for your verbal phone password as well.  A lot of alarm customers do double up and use a 4 digit number for their alarm's keypad AND their PIC phone password. There are also a great number of alarm customers who like to keep these two sets of pass codes different for security purposes. For example they might use "2525" for their alarm keypad and they might use "jackpot22" for their personal identification code pass code (PIC) which is their verbal pass code they give over the phone.

Also it is important to note that if you want to change your keypads pin number, you may do so on your own. You do not need to call ADT's monitoring station or your alarm provider to simply change the pin number on your keypad. All of that should be user controlled. If you need assistance with that you may call technical support or your local authorized dealer in 2014 (if they installed your alarm) to assist you with that.
The only time you need to call into the alarm company is if you intend on changing your verbal phone password aka PIC (personal identification code). 

Many alarm users change their pin number on their keypad and feel compelled that they must let the alarm company know about it. However that is not necessary. They don't really care what your 4 digit master code is you use for your keypad. The alarm company is only concerned about your Verbal phone (PIC) password.

Not to confuse the matter more than I already have, I will say this in conclusion.

If you're using your keypad's 4 digit master code AND as your verbal phone pass code (PIC), then yes in that case you do need to let the alarm company know about the change.

Did you know that there are certain pass codes that alarm companies won't let you  use? For more information on that visit my Blog.

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What are the chances of a break in?

The Texas 2014 Department of Public Safety governs alarm companies in Texas 2014 under the Private Security Bureau. While mostly city and county police respond to alarm calls, it is not unheard of for a DPS trooper to respond to alarm call if the timing, locale, situation and/or conditions apply, especially in rural locations.


 According to the FBI's uniformed crime Reports, victims of burglary offenses suffered an estimated $4.6 billion in lost property in 2009; overall, the average dollar loss per burglary offense was $2,096. Burglaries of residential properties accounted for 72.6 percent of all burglary offenses.


 A thief doesn’t care who's home they vandal or who's feelings they hurt. All they care about is themselves and their own agenda.

There are so many other benefits for owning a security system. Fire, Medical, and perimeter security is very important in this day and age that we live in.

Owning a monitored alarm system is a huge deterrent. That’s why window decals and yard signs promoting the fact that you have an alarm system protecting your home is good. Because even the bad guys know that alarms make noise and call the police.


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If your windows are pre wired, then your windows will be connected to your ADT monitored alarm system panel. If they are not, you can have them added for an additional charge.

According to some sources, most break-ins occur through door, rather than windows. 
 To ensure our system to protect your home to the fullest, magnetic contacts must be placed on ever door that leads into the house from the outside, including the garage entry door.  These contacts are tied in with the alarm system so it can recognize when a door is opened or closed.  Windows are not mandatory to have. Remember there are other options to protect windows rather than invest in window contacts.
 

Sometimes windows can't be connected to an alarm system, especially if it's not pre wired.
 It all depends if there is attic space above the windows. If you live in a two story home then a wireless contact will have to be placed on windows (more costly than hard wired contact sensors).

Also, if you have a curved or rounded window at the top, (also known as eyebrow windows) it is almost impossible to hard wire a contact to it if it's not already pre wired. So if it is desired to have a round top window contacted, then a wireless contact must be purchased (although it is not required to protect every window).
 

There are other options for window protection. If you are interested there is a piece of equipment you can purchase for an additional charge called a Glass break detector. They listen for the acoustic sound of glass shatter within 20 feet of its location.  This option is another route to go when protecting windows as opposed to placing contacts on every window. For pricing visit our Training Videos page.
If you choose the right monitoring package you can include a free glass break detector in the deal.

But don't worry we will provide protection for your windows but not necessarily with individual contacts.
 
Despite the rare odds of entry through a window, we do include one motion sensor in your package just in case.


 There are many reasons why a thief chooses NOT to break through a window. Window breakage can make noise. More effort has to be made to fit a person through a window. Many robbers don't like dealing with double pained glass or metal window framing. If a crook were to cut themselves from the shattered glass in the process, there could be a very good chance they will leave droplets of blood trailing inside or outside, and it could leave behind their DNA which could link them to the crime later. As one convicted burglar put it during an interview, "Why break into a window when it's quieter and easier to pop a lock with a crow bar".

 Here is another reason windows are usually passed up by burglars.  Even if a thief decided to break through a window, they can still enter the house without the alarm going off if they climb through a window (a broken window) without actually moving or raising the window or sliding the window. Basically they just hop right in without the window contact breaking away. That's why motion sensors and /or glass break detectors do more justice for windows in our view.
 But like we mentioned, we are including a window motion sensor just as a back-up, because you just never know.
 And just so you know, Motion Sensors are only on while you are AWAY, not while you are inside the home.

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How can they install a security system if my house doesn't have an attic ?

If your home isn't already pre wired, we can install an alarm system for you; either a hard wired alarm system or a wireless alarm system. It depends on you preference and also how your house was built.

For a hard wired system, our technicians would need access to your attic so we can install a 'hard wired' alarm system. hardwired alarm kitThey generally drill 3/8th size holes in your door frames (and window frames if ordered). Generally we use 22guage wiring and is ran throughout the attic to a designated location in the home (usually a utility room or closet). All the wires meet at one designated place and are all tied into the alarm control panel which is included with the basic hard wired alarm system. (See picture to the left)
A battery backup is included in the control panel in the event your home loses power. The Lithium battery backup will supply power to your security system up to 3 days.

lynx kitIf there is no attic access, your home may require wireless alarm equipment. For example, if your home is two story (and not already wired for an alarm), then you would need wireless alarm equipment such as the
Lynx Plus system. We use a wireless keypad with Wireless RF door/window contacts, along with a wireless motion sensor and wireless smoke/ C02 detectors (if ordered). The only wire involved is just the power cord. There is also a Lithium battery back up inside the keypad. This is to power your system in the event of a power outage. The battery life will hold power for up to 3 days.

Below is an example where a wireless alarm system is needed.

flat-roofIf your home is one story and has a flat roof, then the only way we can install an alarm system is using the above scenario. A Wireless Lynx Plus system will do the job.
Please note, that owning a wireless alarm system doesn't necessarily mean you have to have include a GSM cell radio. Wireless alarm equipment can still be connected to an approved phone line. Call us for further clarification.

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Is this alarm complicated and hard to understand?

Basically your alarm system is very simple and easy to use.
Pretty much it’s ON or Off.
Other terms that can describe ON or OFF is "Arm" or "Disarm", it’s the same thing.
 Another Term that means ON is "AWAY". 
On your keypad there will be an AWAY button. When you are ready to leave, the last person out the door pushes this button and then the alarm will produce an audible beeping tone or if your keypad has a voice descriptor it will actually announce "ARMED , AWAY, Exit Now". You will then have :45 seconds to leave your home.
 If you want to arm your system while staying inside (such as when you're sleeping at night) then you would press the "STAY" button.  There are a couple of other options that we can explain to you in more depth if you need further clarification. Please call for additional information.
 We have other types of keypads if you are interested.

Don't worry our well trained technicians will go over the system with you tech assistand orient you with the operations of your keypad. We can even leave behind or e-mail you a "cheat sheet". Just ask your technician or sales rep.

 

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How long do I have to shut my alarm off once I enter the house?

Typically :45 seconds. That time frame can be customized to your liking but generally :45 seconds. If you have an existing alarm you will have to check with your owner's manual or call tech support to find out what yours is actually set to. The timing starts as soon as you walk in. The alarm will greet you with audible beeps. Some keypads like the Lynx Plus have an audible voice prompt. If your keypad talks (voice descriptor feature) it will announce, "Disarm system now" followed by 45 audible beeps. If the proper 4 digit code is not entered within that time frame, the alarm will go off, siren will activate and signals are going out to ADT's monitoring station.

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How long do I have to exit my house once I set the alarm?

Generally you also have :45 seconds to exit your home once you arm your system. Again, you will hear audible beeps or perhaps a voice announcement: "Armed Away, Exit now "....followed by 45 audible beeps. The type of keypad you own will have either beeps or an audible voice prompt.

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Does this particular Alarm package cover my windows too or just doors?

Don't worry we will provide protection for your windows but not necessarily with individual contacts.
 
Despite the low chances of window entry, we do include one motion sensor in your package just in case.

There are many reasons why a thief chooses NOT to break through a window. Window breakage can make noise. More effort has to be made to fit a person through a window. Many robbers don't like dealing with double pained glass or metal grid window framing. If a crook were to cut themselves from the shattered glass in the process, there could be a very good chance they will leave droplets of blood trailing inside or outside, and it could leave behind their DNA which could link them to the crime later. As one convicted burglar put it during an interview, "Why break into a window when it's quieter and easier to pop a lock with a crow bar".

 Here is another reason windows are usually passed up by burglars.  Even if a thief decided to break through a window, they can still enter the house without the alarm going off if they climb through a window (a broken window) without actually moving or raising the window or sliding the window. Basically they just hop right in without the window contact breaking away. That's why motion sensors and /or glass break detectors do more justice for windows in our view.
 But like we mentioned, we are including a window motion sensor just as a back-up, because you just never know.
 And just so you know, Motion Sensors are only on while you are AWAY, not while you are inside the home.
 If you are interested there is also a piece of equipment you can purchase for an additional charge called a Glass break detector. They listen for the acoustic sound of glass shatter within 20 feet of its location.  This option is another route to go when protecting windows as opposed to placing contacts on every window.

If your home is large you might want to consider purchasing an additional motions sensor or glass break detector. Please call us so we can consult you on such issues.

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 What about at night? Will I be setting off the motion sensor if I move around?

Not at all.

The motion sensor is always ON if you are your house in AWAY mode. That means no one is supposed to be in the house.

However, If you have your alarm system while you are in the house (such as when you sleep at night) it should be armed in STAY mode or INSTANT mode. That means the motion sensor will be automatically be zoned out. In other words, it won’t be on but your door sensors will be working (and window sensors if you have them). We program your motion sensor to NOT be on while you are in the house so you can freely move around the house at all hours of the day. If you live alone and prefer your motion sensor to work even at night there is a way to do it. You would have to control the system from your bedroom with a remote control or have a keypad installed in the bedroom. It's not common to have the motion on at night time but it can be done. Call for further details about that and we'll be glad to explain it to you in detail. Back to Top

 What about Pets? Will a Motion detector see them?  

A motion sensor detects motion but has a 40 - 80 lb. pet immunity to them. That means small pets are not usually a problem as long as they weigh under 40lbs.
Pets that are caged or confined to a room while you are gone will not be a factor.

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What about my phone lines? Can they cause my alarm to fail?

Although the chances are remote, thieves have been known to cut phone lines in order to tamper or disable an alarm system. If your alarm is connected through your phone lines, it will work just fine.
 There are things you can do to protect your phone lines on the outside of your house (such as the gang box) so that they cannot be easily tampered or destroyed. As a home owner you may build your own deterrence surrounding your phone lines to lower the chances anything happening.

Keep in mind:
If you are concerned that your lines will be cut never fear, we have a solution. Our Wireless Alarm packages use GSM cell radio technology. Basically it transmits a cellular signal to the nearest cell phone tower. Therefore your phone lines are not a factor as they are not used. This is the new generation of superior alarm systems. This would involve an additional piece of equipment. Call us for details.
A phone line connection to your alarm system is still used very much today and we can accommodate you with that if that is what you prefer, but you have to consider the risks based on where you live.


 Choosing a wireless alarm system is good in many ways.
 #1 No phone line is required - therefore a criminal can't tamper with your alarm by cutting your phone or cable lines to prevent signals from going out. 
 Wireless alarm systems use GSM Radio technology as a means of sending signals. It pings off the nearest cell phone tower.
 We take 100% of the liability. You will never have to rely on your phone service.
 #2 No Attic space is required if you are going with the Lynx Plus system. Installation goes by faster.
 No matter which system you choose, we promise to give you an easy and simple orientation of your security system before you leaving your home. We can even leave behind a "cheat sheet" for you.

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 FALSE ALARMS - Will I be charged for a False alarm?

Not necessarily.

Let us give you an example of what is NOT considered a false alarm:

If your alarm goes off, the ADT security monitoring station will dispatch a unit to your alarm location, but, at the same time they will also call two of your phone numbers to verify the alarm (unless it is a duress code or silent /hold up alarm).
 The two main phone numbers that we have on file for you will be called
 (usually a home phone and a cell).
 If you DO answer your phone and can confirm to the alarm dispatcher that the active alarm is indeed false, then you can advise them to cancel it. They will ask you for your personal identification code (usually a 4 digit number or a word).
Once you are verified as a key holder or administrator of the alarm, then the call can be canceled. If Law Enforcement is already en route, they can easily be requested to cancel via your alarm's monitoring staff. Some Police departments have been known to show up anyway even though the alarm was canceled, especially if it was a duress or panic button signaled out. Responses vary from city to city.

If Police or Ambulance does not show up, then it should NOT be counted as a false alarm,  because the action was terminated.

This is an example of what WOULD be considered a false alarm:


  If police officers, fire dept. or ambulance do arrive at your house due to improper password given or no contact, and it is in fact a false alarm, then more than likely it will go down as a false alarm.

So is there a charge for a false alarm?

Keep in mind the rules on false alarms vary from city to city. Some cities require you to fill out an alarm permit. Some don't require a permit.  Check with your local government to find out.

For those towns that do require a local permit, sometimes there is a small filing fee involved, sometimes there is not.  Some cities have more restrictions than others.
For those towns that charge its citizens for false alarms it is usually handled a number of different ways.
 Most towns who charge for false alarms false allow you 3 - 5 false alarms (freebies) before a written notice of intent is mailed to you. Usually after the 3rd or 4th false alarm (a first offense) the fine could be $20- $25. Some cities may have a higher amount. Your city may not have a penalty at all.
 

If you are getting more than 4 or 5 false alarms in a rolling year, you should contact ADT tech support to set up a service to call to investigate the matter and find a resolution.
 If your town DOES NOT require you to have an alarm permit, then there is usually not a fine associated with false alarms, unless false alarms become habitual and create an ongoing nuisance. Check with your city secretary for more details. Back to Top

 How can I tell if my home is already is Pre wired ?

Some of you may live in homes that are "pre wired" for an alarm system. If that is the case, and it just so happens your windows are wired along with the doors, that's great. Nothing wrong with that.
 However, If your home is not pre-wired, we can wire it up for you provided it is one story and has attic space above the doors. Or we will install wireless equipment including magnetic sensors on all doors leading to the outside.

If you have a home that was previously serviced with an alarm system or perhaps the home builder had it "pre-wired", then half the job is already cut out for your alarm installer. We refer to that as a "Take Over", and we'll take over your system provided you aren't currently in a contract with another company.
One way to check is to inspect your door way or window.

If you see white contact button about the size of a dime, then more likely your home is pre wired. Sometimes homes are only pre wired for doors and not windows.


 

 

 

 

 

If your home is pre wired, then you can order alarm services knowing that your doors and possibly windows are already wired. That will cut down on installation time.

Even though your home may be pre wired for an alarm system, you can choose whether or not you want your system to communicate with ADT through a phone line connection or a wireless cell radio method.  Either way, there must be a means for your alarm system to send out signals to the alarm monitoring station.

If you choose to have your alarm system connected to a phone line, then signals will be transmitting through a telephony phone connection as a portal to send signals back to ADT Security. Phone line connections will have a monitoring charge of $33.99 -$42.99/ per month + tax.  depending on what package you get.

FYI.  In some remote cases your phone lines could possibly be tampered with in the event of a break-in, so a cellular radio transmitter can help provide better communications with ADT's monitoring station. In the event you do not have an approved land line phone service in your home, a GSM Radio (Wireless Cellular transmitter) is the only option available. Back to Top  
 

 

 Is your Home already Trimmed out ?

 A "trimmed out" home means your home is already pre wired, perhaps by your home builder, but the alarm equipment has not been installed to complete the system. For example, the keypad, the motion sensor, master control panel, battery, and other items such as glass break detectors (if applicable)
or fire/ smoke communicators need to be added. That's where we come in and finish the job.

Remember, we can "trim out" your Pre wired Home 
if your home is indeed pre wired. We complete the installation with premium alarm equipment at no additional charge.

The equipment we will add for free is :  
One Keypad
One Motion sensor
One siren
A Master control panel with battery back-up.
We have different styles of Keypads for pre wired homes. 

Then call us for a custom price quote and consultation.

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What is a "change out" installation" ?

A "change out" installation means we are going to provide alarm service to a home that already has existing alarm equipment in the house, but, we simply remove or "change out" the equipment. This could include the control panel and even the keypad. A change out can be necessary for many factors; perhaps the equipment is old or just not compatible with ADT's equipment criteria. A change out means we can use the existing wires going to all the doors and windows. We will also change out the motion sensor and siren if need be. If the alarm is active with Live monitoring, we must make sure the service is not under a current contract with another company.

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 What is a "take-Over" installation?

A "take-over" is a situation that we run into all the time. If we are able to "take over" an existing alarm system, that means we don't add any of our equipment. We just re-program the master control box, unlock the keypad, run a test, send signals, and you're done. The home's pre existing alarm system would then become active with our company without making any major changes. In some situations, a take-over is not possible even though the home has existing alarm equipment. That would be because the equipment is very outdated or there is inferior equipment that isn't compatible with ADT® Security standards. Every job is on a case by case basis. Call or e-mail us us for additional questions. Remember you cannot be under contract with another company.

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Is there a contract? And how long is it?

Yes there is. 36 months. In most cases we try to provide you basic free equipment that can cost up to $850. We only charge you $99 for installation although the actual installation cost can be much higher than that figure. We and ADT are taking a gamble that you will stick with us for at least 3 years and perhaps many more years to come. After all, safety should be a priority for a long time.

ADT Security will let you out of the contract early but may charge you a cancellation fee. The cost for the cancellation fee is pro-rated. A pro-rated cancellation fee is only fair. That means the longer you've had your monitoring service, the less your cancellation fee would be. Basically your cancellation fee is based on your monthly rate times the number of months you have left in your contract. You pay 75% of the remaining balance. The remaining balance would be your cancellation fee.

For example, if you only have 6 months left remaining in your 36 month contract, and you are paying $33.99 a month, then your cancellation fee would be $33.99/mo. X 6 = $203.94 - 25% = $152.95.
So as you can see the earlier in the terms you cancel, the higher your cancelation fee. However it is less expensive to pay the pro-rated cancellation fee than to just pay your remaining balance.


Once you have completed your 36 month agreement, you will then be on a month to month basis with ADT.

Also it is important to note that ADT offers a money back guarantee. If you fit the criteria for that, there could be a possibility that ADT may relieve you early from the contract if the situation permits. Some restrictions may apply. For more details on ADT's criteria for the money back guarantee program please call them directly at (800) 662-5378.

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 What if I get sick or lose my job?

What if I'm in the military?

In the beginning, there will always be a 36 month contract. If you cannot fulfill that, please give ADT Security a call to make arrangements so that you do not have to cancel and be faced with an early termination fee. ADT Security's billing department may be reached for payment arrangements in the event of a family crisis, loss of employment or other qualifying reasons. ADT will work with you the best way they can.

ADT can suspend your account for up to 3 months if your home is going through extensive remodeling or construction. Keep in mind suspending your services just "pauses" your agreement. You would still be obligated to finish out your terms. You will not be charged a cancellation fee if you suspend your account for a short time.

Active Military?

If a soldier or member of the military has ADT service in their name, and gets official orders to move, they may be eligible to exercise a military waiver. In that case they may be released from the contract. For further details you may reach ADT Security directly at (800) 369-0996.

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 What if I move? Does that mean I have to cancel my service?

Not at all.

You would simply call ADT™ customer support and advise them you are moving and that you would like to request a "system move". A system move means you are transferring your services to a different address.

The cost for a movers package is $99. If you signed up through our dealer, then we will more than likely be the crew to move your system, especially if it's a local move. Please call ADT™ customer support on more specific details because each 'system move' is different.

Also review the mover terms and conditions by visiting our ADT Guarantee page. If you need further assistance you may reach ADT™ directly at (800) 662-5378.

If you are still in an agreement with ADT™, your contract will not restart, it will follow you. Remember if you will be in transit during your move for a few days you may want to call the ADT monitoring station and have them suspend your service until you are settled and established in your new home.

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 How can I tell if an Alarm company is legit or not?

stop scammersNot sure if a door to door rep is on the up ? Do not fear. Many door to door alarm reps are legit, but some may come off as shady or rub you the wrong way based on many things.

Cause for doubt or concern could be based on how they present themselves, how the carry themselves, and the level of knowledge they may or may not have about the product or service. Other factors could be the type of car they are driving, or a display of body art or piercing could throw a legitimate sales pitch under the rug.

But if you want to look past those flaws and want to buy anyway, you can take certain steps to check them out online and it takes only about 5 or 10 minutes. What you are looking for is to see whether or not your alarm rep is licensed by the state or not. In Texas 2014 the Private Security bureau governs alarm companies.

If you are not sure if someone is licensed or not, feel free to look them up online on the state's website. Here is the URL.

TX DPS Private Security Bureau Individual Search.

When you get to the page, enter the last name and the first name only. DPS will not take a date of birth as a means to search an individual even though there are fields on there asking for it. The last name and first name only should be enough. You might find multiple listings of a common last name and you'll have to sort through them. If you have their alarm company's license number you can enter it in directly. You can also look up a:

Company Search

or simply do a search engine inquiry with the license number.
For example " TXB08420 " is the company I work for.

The PSB page will reveal the alarm company's status as well as the name of the individual's license and expiration date. If you locate the rep's identity then you should be fine. Just ask good questions about the product, service and the terms and conditions you are entering into .
If you have any further questions you can contact us.

Can I have my lights, door locks and thermostat connected to my Alarm ? And what about Cameras ?

America's Ultimate Security, an ADT™ Authorized dealer can connect your door locks, access some lighting control and Thermostats to your ADT™ Pulse account. We also have the ability to offer cameras that record only during certain alarm events. The technology is here but it isn't always easy to do. Our technicians must be licensed as electricians when configuring your A/C thermostat. We can set up an appointment with you for that to happen if you are in need of the home automation services. As far as locks go, we use Kwikset® Smartcode Locks. Some newer build homes already have this type of lock installed. Please call us so we can determine if your door lock is approved. If it's not, we can certainly help you out with that. Pricing on our compatible equipment can vary so please call us for a quote. In order to used these features through your ADT Pulse alarm system, you must also purchase an iHub modual with internet present on site. That serves as a gateway to the alarm system itself.

As you can tell this might seem deep and complicated. It really isn't but there are layers of work involved with the installation. The installation is delicate and will be performed by the book and no shortcuts will be made.
The Z-wave™ technology cameras are neat but they will not record 24/7. only during certain alarm events and up to :30 seconds. The video will be stored on a cloud based server at ADT™. They can also be used for 'live' viewing only. You can also program them to take snap shots when certain events take place. If you are wanting a full blown camera system that records 24/7 on a DVR with more flexibility, we encourage you to purchase a stand alone camera package in which you can monitor yourself remotely through a smart phone or computer. Please visit our Camera page for more information.

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